We know that customer experience is what that eventually decides the fate of a business- whether it can attain huge success or lead to failure. Therefore a friendly, smooth and uninterrupted customer support is something every digitally-based business should strongly focus upon. According to global report, by 2021, 85% of customer interactions will be qualitatively managed without human involvement.
Presently chatbots have become more like futuristic assistants that provide human-like communication to settle down all customer queries with the most effective solutions. An Artificial Intelligent or AI integrated chatbot is extensively beneficial in monitoring customer data and gaining insight on shopping trends.
