> Step 1
Customer calls service center or book complaint directly from App.
How Service CRM Works
> Step 2
The service centers assign calls to field engineers based on their availability.
> Step 3
Once the call is assigned field engineer will immediately receive the alert by SMS and notification.
> Step 4
The field engineer updates the job information along with spare parts used, captures real-time photos, digital signature with the customer, asks for the OTP to close the complaint.
