Edge ITSM is an ITIL compliant end-to-end incident management software that aids in reporting, responding, preventing and investigating incidents. It creates a record of every event based on various parameters like what, who, where and when. The investigators can easily feed the incident related data into the case records for better reporting, tracking and analysis. With incident management, the businesses can reduce the impact of failure on the business processes, as it allows sticking to the best possible Service Level Agreement.
