It is not necessary for the employee to create a ticket. Employees in this case are concerned about when the issue will be resolved. A conversational chatbot powered by AI will do the rest. The bot will provide the most up-to-date information. Employees who have difficulty resetting their password can chat with a chatbot that appears inside the MS Teams/Slack window – \"Please give me more information about resetting my password\", and the bot will reply \"No problem, it\'s not too complicated.\" And the bot will provide all necessary documents and provide a seamless employee experience.
